Technical checklist and troubleshooting for both speakers and non-speaking attendees:

1. Follow the provided Hopin registration link and create a profile if you haven’t already.
2. When it’s time for the event, sign into your account on the Hopin browser or Hopin app (android or iOS) using the same email address that you previously used to sign up.

Screenshot 1

Hopin Troubleshooting:

• Ensure you’re using an up-to-date version of Chrome or Firefox. If using Chrome, make sure it has access to your camera and microphone. 
• Ensure you can access the following website domains to use Hopin. You may have to check with your IT department if using a device or network provided by your employer. [*.hopin.to *.tokbox.com *.pusher.com *.herokuapp.com *.mux.com *.twilio.com]. 
• Check your browser’s and network’s compatibility with Hopin’s streaming software here.
• In case of audio problems, please follow the below instructions:
  • Windows 10 – To use your microphone with apps on Windows 10, you’ll need to turn on some permissions in Microphone settings. Then, you’ll need to check your app permissions if you want to use your microphone with apps. Here’s how: Select Start > Settings > Privacy > Microphone. In ‘Allow access to the microphone on this device’ select ‘Change’ and make sure ‘Microphone access for this device’ is turned on. Then, allow apps access to your microphone. In ‘Microphone settings’ go to ‘Allow apps to access your microphone’ and make sure it’s turned on. Once you’ve allowed microphone access to your apps, you can change the settings for each app. In ‘Microphone settings’ go to ‘Choose which Microsoft apps can access your microphone’ and turn on apps you want to use with it. For desktop apps, make sure that ‘Allow desktop apps to access your microphone’ is turned on and Chrome and Firefox are selected.
  • Chrome: Click on the padlock icon next to the URL; Set Camera and Microphone to Allow. Ensure your camera and microphone are allowed for the https://hopin.com website. You can also check to see if Hopin has access to your devices by entering the following link to your Chrome browser URL field: chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.hopin.com%2F. Under Permissions, locate Camera and Microphone. Hopin should be one of the approved sites.
  • Firefox: Click the video icon in the URL field; Choose the Camera and Microphone to share; Hit Allow for changes to take effect. Select the ‘Remember this decision’ tick-box, if you want Firefox to remember your choices for next time. Do not select the ‘Remember this decision’ tick-box, if you have multiple cameras and microphones and want the flexibility to change this accordingly as and when required.
  • Third-party Extensions: Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements. That’s why we also recommend opening the event in Incognito mode (Ctrl+Shift+N) on Chrome or Private tab (Ctrl+Shift+P) on Firefox.
    • i. With Windows when the microphone is muted please check in the privacy settings -> Microphone is the toggle appears switched on. Please see the screenshot below as reference. If it appears off, please switch the toggle on and refresh the Hopin page.
    • For Mac, please follow these steps. In the case of an iPad or iPhone, the only browser that has access to a microphone and camera is Safari. Unfortunately with
      Safari Hopin has some limitations and in this case we would suggest using a laptop

Browser updating troubleshooting tips:

Polls (workshops, paper sessions, and expo booths) 

• Open a specific workshop, paper session, or expo booth
• Switch to the Pollstab on the right sidebar
• Click Create a polland the Poll popup menu will appear
• Fill out the Poll Question and Options
• Click Create Polland it will become visible to attendees in your workshop or paper session.
• Poll analytics can be sent to speakers by request to sustainableplaces[@]r2msolution.com.

Networking (direct meeting setup using name search or random matchmaking)

For direct networking: Find the profile of the attendee that you would like to meet with. This can be done by clicking on that user’s name in the chat tab or the people tab of a booth chat. Then, click the “schedule a meeting” button which requires you to populate the following data: (i) meeting title, (ii) start date/time, (iii) end date/time, (iv) elect recipients: You may invite up to 4 attendees to a meeting. Once you have your meeting set up, you can send the invitation.

For random networking: In the networking tab, when someone clicks the “Join” button, the system randomly pairs you up with someone else who has also clicked the “Join” button. This match is paired randomly, so you are not able to pick who you are paired with. If both parties are available, the two are matched instantly and the video chat begins and lasts for a preset amount of time. Users can extend the meeting if both parties agree. Once you meet someone, you will not be matched with that person again. Users can turn off their camera, and screen sharing is not possible.